I bought a Schwinn Tursimo Swivel Double Jogger stroller on Feb. 26 through Amazon.com. I have a BOB Revolution stroller, but wanted to get a double jogger, so my wife and I could walk/jog with both our kids (Elena age 3, and Daniel age 1).
When the Schwinn Double Jogger arrived, my wife, Gaby, started using the stroller to walk the kids around our neighborhood, and we used the stroller when we would go out shopping, etc. Yesterday evening (3/13/12) we all went walking around our neighborhood. Both kids were buckled in and enjoying the ride. When we were about 2 blocks away from our home, I decided to pick up the pace and jog the rest of the way (we had been walking the whole time). This was the first time I had jogged with this stroller. About 4 steps after picking up the pace to a jog the front wheel began to shake very hard and buckle…. and the stroller does a forward flip with me coming sailing over the top. The stroller is flipped on top of my 2 children, and I fall to the side and avoid landing on top of them.
Daniel, the 1-year-old is shaken up, but fine, as the seat belt has him suspended in the air a few inches above the pavement. Elena, our 3-year-old, was not as fortunate. Her head hit the concrete street, leaving an egg sized bruise on her forehead. I survived with a bruised and scrapped knee.
After calming down the kids, who seemed more frightened than anything else, I examined the stroller. The front wheel had come off, and the metal bars it attached to were bent out of shape. I could not reattach the front wheel. So I walk back to our house to get the van, and then go pick up the kids and Gaby, and toss the broken stroller and wheel into the back.
I can only assume there is some type of manufacturer defect on how this thing was made. Assembly was simple, so I don’t think that was the problem. As I mentioned, we have a BOB single stroller, which is similar construction, and have never had the front wheel wobble, much less lock up and flip the stroller. So I’ve had the stroller for less than 30 days and it completely fails as a ‘jogging’ stroller.
I’m not sure what my options are to get a refund. Amazon’s return policy requires original unopened packages to get a full refund, and anything damaged due to use seems to get a partial refund at best.
I sent an email through Schwinn’s website last night, in hopes they could make things right by providing a refund. It seems we are not the only ones who have experienced this, as there is a 1-star review of the product on Amazon here and Target here. I went ahead and left my review on Amazon here. I just submitted a similar review to the Schwinn website. It will be interesting to see if it get’s approved. I’ve also submitted reviews to Walmart & Target for this product. I also submitted this blog to Consumerist.
What would you do in my situation? Thoughts & comments appreciated!
Other online reviews with similar experience
Submitted to CPSC
Update 3/15: Talked to someone at Pacific-Cycle
The Customer Service Dept. of Pacific-Cycle, the parent company of Schwinn, gave me a call today. They found out about my issue after I contacted Schwinn via Twitter (@RideSchwinn). So I talked to someone at Pacific-Cycle, and they took down all my info about what happened. They asked what I would like done to resolve the incident, and I told them a refund so I could buy a different stroller. They asked for some pictures of the stroller, and the damaged parts, along with a receipt of purchase. I just emailed them that information, so we’ll see what happens.