Accident with the Schwinn Turismo Swivel Double “Jogger”

I bought a Schwinn Tursimo Swivel Double Jogger stroller on Feb. 26 through Amazon.com. I have a BOB Revolution stroller, but wanted to get a double jogger, so my wife and I could walk/jog with both our kids (Elena age 3, and Daniel age 1).

Current stroller we had.

New Stroller we bought.

—–

When the Schwinn Double Jogger arrived, my wife, Gaby, started using the stroller to walk the kids around our neighborhood, and we used the stroller when we would go out shopping, etc.

Yesterday evening (3/13/12) we all went walking around our neighborhood.  Both kids were buckled in and enjoying the ride.  When we were about 2 blocks away from our home, I decided to pick up the pace and jog the rest of the way (we had been walking the whole time).  This was the first time I had jogged with this stroller. About 4 steps after picking up the pace to a jog the front wheel began to shake very hard and buckle…. and the stroller does a forward flip with me coming sailing over the top.  The stroller is flipped on top of my 2 children, and I fall to the side and avoid landing on top of them.

Children that were in the stroller.

Daniel, the 1-year-old is shaken up, but fine, as the seat belt has him suspended in the air a few inches above the pavement. Elena, our 3-year-old, was not as fortunate.  Her head hit the concrete street, leaving an egg sized bruise on her forehead.  I survived with a bruised and scrapped knee.

Bruise from accident in schwinn turismo swivel double jogger stroller

Bruise from flipped stroller.

After calming down the kids, who seemed more frightened than anything else, I examined the stroller.  The front wheel had come off, and the metal bars it attached to were bent out of shape. I could not reattach the front wheel.  So I walk back to our house to get the van, and then go pick up the kids and Gaby, and toss the broken stroller and wheel into the back.

Ice inury from accident in schwinn turismo swivel double jogger stroller

Putting ice on the bruise.

I can only assume there is some type of manufacturer defect on how this thing was made.  Assembly was simple, so I don’t think that was the problem.  As I mentioned, we have a BOB single stroller, which is similar construction, and have never had the front wheel wobble, much less lock up and flip the stroller.

So I’ve had the stroller for less than 30 days and it completely fails as a ‘jogging’ stroller.

The front wheel broke off while jogging.

The front wheel broke off while jogging.

The front end is bent, so the wheel does not fit back on.

The front end is bent, so the wheel does not fit back on.

—–

I’m not sure what my options are to get a refund. Amazon’s return policy requires original unopened packages to get a full refund, and anything damaged due to use seems to get a partial refund at best.

Email sent to Schwinn about stroller accident

Email I sent to Schwinn about accident.

I sent an email through Schwinn’s website last night, in hopes they could make things right by providing a refund.

It seems we are not the only ones who have experienced this, as there is a 1-star review of the product on Amazon here and Target here. I went ahead and left my review on Amazon here.

I just submitted a similar review to the Schwinn website.  It will be interesting to see if it get’s approved.

I’ve also submitted reviews to Walmart & Target for this product. I also submitted this blog to Consumerist.

Review I submitted to Schwinn website for the stroller.

Review I submitted to Schwinn website for the stroller.

What would you do in my situation?

Thoughts & comments appreciated!

Other online reviews with similar experience

Target Review of Front Wheel Problem

Target Review of Front Wheel Problem

Babies R Us #2 Review of Front Wheel Problem

Babies R Us #2 Review of Front Wheel Problem

Babies R Us Review of Front Wheel Problem

Babies R Us Review of Front Wheel Problem

Amazon Review of Front Wheel Problem

Amazon Review of Front Wheel Problem

Submitted to CPSC

Update 3/15: Talked to someone at Pacific-Cycle

The Customer Service Dept. of Pacific-Cycle, the parent company of Schwinn, gave me a call today.  They found out about my issue  after I contacted  Schwinn via Twitter (@RideSchwinn).

So I talked to someone at Pacific-Cycle, and they took down all my info about what happened. They asked what I would like done to resolve the incident, and I told them a refund so I could buy a different stroller. They asked for some pictures of the stroller, and the damaged parts, along with a receipt of purchase. I just emailed them that information, so we’ll see what happens.

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10 Comments

  1. I was considering getting a used one off Craigslist when I found your blog. Please email me and let me know if you replaced it and have had good experiences with the new one. I am so sorry to hear about your accident, I would have been beside myself! I hope your daughter made a full recovery. -Nicole

    Reply
    • Hey Nicole,
      We got a full refund from the manufacturer, and used the money to get a used BOB double stroller that we trust and enjoy.
      My daughter is fine, but now always wants my wife to push the stroller when we jog.

      Reply
  2. sam

     /  October 17, 2012

    I have this exact stroller and my front tire wobbles aswell if we go too fast. Did they say if their was anyway to just fix it, because i really do like this stroller.

    Reply
    • Yes. They said that you have to ‘lock’ the front wheel, and there’s a tab where the front wheel connects to the stroller that you can move to ‘lock’ the wheel.

      However, when the wheel is locked, it can’t turn and is almost impossible to do corners.

      Reply
  3. Hi, I just found your blog about the stroller. I have the exact same one. It had a issue with the front wheel lock too and one time it closed on my kids while they were riding in in. Would you still have pictures of your stroller? How did they resolve it? I talked to someone and they said I had to destroy it. I did but they said it’s not acceptable so I had to do more (short of cutting it in half since I don’t have a saw and a single mom to 2 kids with no time to saw a frame in half anyhow). I basically hammered through as much as I can. Can you email me your pix and their response to you?

    Reply
    • The only pictures I have are the ones in the post. Schwinn refunded my purchase price. I filed a complaint with the Product Safety Commission (http://www.cpsc.gov/), and when they sent someone out to complete the report, he offered to take it back for further testing. So I let them take it away.

      The communication I had with Schwinn to get a refund was done over the phone. I was able to get in touch with them via twitter – https://twitter.com/RideSchwinn

      Hope that helps.

      Reply
  4. JV

     /  January 26, 2013

    I have the single stroller and never had a problem. I decided to leave a comment because there are only negative comments here. Like anything else, a little preventive maintenance goes a long way. You can’t beat this stroller for the price. I hope your daughter made a full recovery.

    Reply
  5. Raeinva

     /  February 22, 2013

    So it seems the problem is jogging with it in swivel mode? Or using the hand switch?

    I can’t imagine they’d continue to sell it if it are defective? I’m scared to buy one now.

    Reply
  6. Vanessa

     /  April 25, 2013

    HI there, Sorry this happened to your family. Ouch! I have the single stroller version and I am pretty sure that it says on the directions that you need to lock the wheel for anything faster than walking. Yes, you cant turn or swivel from side to side, but that is actually a safety feature so that the stroller doesnt tip over or veer to the side sharply. Glad your kids are okay.

    Reply
  7. My son had the same issue. He has a concussion from the resulting accident, and my grandtwins are banged up. For my family, a refund is insufficient. I want this crap-stroller pulled off the market: http://hot-dogma.com/2013/04/30/sue-the-bs/

    Reply

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